Account Manager
The Account Manager's main objective is to drive customer satisfaction and ensure customer renewal of BoardVantage services. The Account Manager is responsible for the training, implementation, rollout, and on going support of the accounts. Other responsibilities include: pre-sales support in the form of demos, presentations, technical due diligence sessions as well as provide referrals. The Account Management team works hand in hand with their Account Support counterpart to provide 24x7 phone support for BoardVantage users across different time zones, document all customer interactions/communications in order to re-use customer solutions, develop scalable processes and input feedback to product management.
Requirements:
- Bachelor's degree and 5 years experience in project management, customer service, or a proven track record of supporting Company executives.
- Self motivated, ability to multi-task and a team player with a strong commitment to work pending task to completion.
- Ability to comfortably work with a customer base primarily consisting of executives, administrative staff and legal departments (experience working with Board of Directors a plus).
- Very strong written and verbal communication skills are required, the ability to communicate and document technical concepts in the most simple of terms to a non-technical and executive audience. 25% travel required.
- Ability to handle difficult situations and provide corrective actions.
- Strong technical experience supporting desktop/laptop environments as well as the related software and in-home networks (Mac experience a plus).
- Experience preparing materials for and presenting to executives (board of directors is a plus).
Base salary reflective of background and experience plus a commission reflecting contribution to increased revenue.
Reply to jobs@boardvantage.com.
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